Shipping policy

Shipping Policy

Where we ship
We ship to the United Kingdom, the United States, and Europe.

Subscription pricing
UK: £[8.99]/month. US & Europe: £[10.99]/month (or your local currency equivalent at checkout), reflecting higher international postage costs.

When your card ships
Lucky Frog Cards is a monthly subscription. Join before [the 4th] of the month to receive that month's card, join after that date and your first card goes out with the following month's batch. Cards are prepared and posted during [the second week] of each month.

Delivery times
UK addresses: posted via Royal Mail [2nd Class], typically arriving within [2–4 working days] of dispatch. US and European addresses: posted via Royal Mail International [Standard/Tracked], typically arriving within [7–14 working days] of dispatch, though customs processing can occasionally add extra time and isn't within our control. Where we haven't given you a specific delivery date, UK law requires delivery within 30 days of your order for domestic shipments — international timeframes above are estimates rather than guarantees.

Customs, duties and import taxes
Orders shipped to the US or Europe may be subject to import duties, customs fees, or local sales taxes charged by your country on arrival. These charges are set by your local customs authority, not by us, and we're unable to predict or cover them — you're responsible for any such charges if they apply. Given the low value of each card, this is uncommon, but it's possible, particularly for EU deliveries.

If something goes wrong
Your card remains our responsibility until it reaches you. If it's lost in the post or arrives damaged, that's on us, not you — contact us at frog@luckyfrog.co.uk and we'll send a free replacement or refund that month's card. Please let us know within [30 days] of when you expected it so we can look into it.

Lucky Frog Cards is a trading name of Recover Labs Ltd."